Gamble Host

Resources

You’re invited to order Gamble Host resources below. These free resources are designed to help gaming societies and class 4 venues (pubs and clubs) to look after gambling patrons. They will help you to meet your gambling host responsibility obligations and will empower you to build a culture of care within your venue(s).

Ordering Gamble Host Packs or individual resources is easy and free:

Order Free Gamble Host resources

Want to see the contents of the Gamble Host pack? You’ll find electronic copies of everything in Gamble Host Pack plus descriptions on how to use them below.

Please note changes to regulations issued under the Gambling Act 2003 impact some of the resources and information on this website. Most of these changes take effect from 1 December 2023, except for those that relate to the training of staff supervising gambling which have been in force since 1 September 2023.

The Health Promotion Directorate are coordinating with the Department of Internal Affairs to update the resources and information on this page. In the meantime please note that some of this information will be out of date.

Please see the DIA website for more on these changes here.

Regional Venue Screen Videos

These can be used on your venues digital screens. They feature a key message and provide local minimising gambling harm support service contact details. There is also a national option available.

View or download the screens

Gamble Harm Reference Card - folded postcard size

This is a quick reference card for frontline staff, outlining both the signs of harmful gambling to watch out for, plus ways to correctly respond. All staff should be familiar with these signs and the recommended actions.

Give postcards to each staff member.

Download or order

Commitment to Care Poster

This poster summarises what your venue is working to achieve and reminds staff about your Gambling Harm Minimisation Policy. You can customise this poster by adding your venue/society/club name and logo. Please display this poster where venue staff and customers will regularly see it (for example in the staff room, the harm minimisation folder, near the bar and inside the gaming room).

Commitment to Care poster (A3)

Commitment to Care poster (A4)

Gambling Harm Reference Card - A4 laminated card

This is a quick reference card for frontline staff, outlining both the signs of harmful gambling to watch out for, plus ways to correctly respond. All staff should be familiar with these signs and the recommended actions.

Place these A4 cards in high visibility staff areas – attached on a wall behind the bar, beside the till, in a staff area. Put a copy in your gaming manual.

Download or order

Social Legal Poster

The purpose of this poster is to make gamblers aware that staff may approach them. This is a useful reference to support staff when interacting with gamblers.

Place at least one of these posters up in the gambling area so it is clearly visible to all players. You may like to place the second copy in the bathroom, beside an ATM machine or near an outside smoking area.

Poster in A4

Poster in A3

Host Legal Sign

Similar to your alcohol host responsibility signage, this sign makes gamblers aware of your venue's legal obligations (the law). This is a useful reference for staff when interacting with gamblers.

Put one sign up beside the bar - for example beside your existing alcohol signage. You may like to place the other in the entrance to the gambling area.

Harm Minimisation Posters

You are legally required to display harm minimisation signage in your venue that is clearly visible to all players. By displaying at least one of these posters in the gambling area you will meet that requirement. These messages are particularly relevant to gamblers experiencing a high degree of harm. We recommend different versions, as people experiencing harm often relate to different messages.

Please place at least one of these posters in your gaming area. It is recommended that you also position posters in the bathrooms, beside an ATM machine and/or near an outside smoking area.

Download or order the posters

"Spending more on pokies" Wallet Leaflet

This discreet wallet-sized leaflet is designed for gamblers who may be experiencing harm. Venues are legally required to provide information about the odds of winning and the characteristics of gambling harm. These leaflets meet this requirement.

These leaflets should be placed in the gambling area for gamblers to pick up and/or beside the bar – that way staff can hand a copy to patrons who show signs of harmful gambling. Also place them in the bathrooms. Venues have reported that leaflets are popular in bathrooms because patrons can pick them up discreetly when no one is watching.

Download the leaflets